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Frequently Asked Questions

What is Goorita E-Commerce?
A Platform to connecting global markets to authentic Indonesian products, enabling seamless international purchases. Enjoy your products just in several days.
How do I place an order?
create an account, click the "Sign Up" button on the homepage, provide your details, and confirm your email to get started.Add items to your cart, and proceed to checkout. You can securely pay using your preferred payment method.
What products are available on Goorita?
We offer a wide range of products, including traditional crafts, fashion, beauty items, food, and more, sourced directly from Indonesian artisans and businesses.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your shipment's progress.
How much does delivery cost?
Our shipping fees depend of the country where the package is shipped and the volume and weight of the items. Shipping costs are calculated according to the weight and volume of each order. Every time you add a product to the shopping cart, the shipping costs change automatically.
How to contact customer service?
We put at your disposal our customer service team, to answer your questions or requirements, you can contact customer service through WhatsApp , chat , or you can also contact our team by sending an email to support@goorita.com.